Frequently Asked Questions
Is my data secure when I shop with you?
Yes, your payment and personal information is secure with strong encryption at checkout.
Do you ship discreetly?
Yes, every order is shipped in plain, odor-free packaging to protect your discretion.
What forms of payment are accepted?
Credit cards, debit cards, and other reliable online payment methods are accepted.
Is there a minimum order size?
No, you can order whatever amount you wish, small or large.
Do you have discounts or special offers?
Yes, special offers and discounts are available frequently. Join our newsletter to be kept informed.
Can I trace my order?
Yes, when your order is dispatched, a tracking number will be provided so you can track delivery.
What do I do if I have a problem with my order?
If there’s an issue with your order, use our website to contact customer support. We’ll resolve it fast.
Is the purchase of mushrooms illegal?
Laws are different in each area. Please reference your local city or state laws.
What's the age requirement?
You have to be 18 or older and have a valid payment source to make a purchase.
Can I exchange or get a refund?
- All Sales Final: No refunds or exchanges on orders with tracking numbers.
- Replacement Products: In the event of eligibility, replacement products will be from another batch of the same strain.
- Order Updates: Modifications can be done only when a tracking number has not yet been allocated.
- Refund Exceptions: Refunds are given for unopened and untampered packages sent back to the sender. Refunds in these instances are limited to the shipping fee alone; other charges are non-refundable.
Where does my order ship from?
Items are sent out from Vancouver, Canada, and typically take 3 to 7 days from date of shipment to arrive.
How do I track my package?
Packages may be tracked with delivery partners tracking. Both domestic and international orders are eligible for this service.
Additional Information
- Final Sale Policy: Sales are final, and no exchange or refund is accepted.
- Pricing: All prices are in USD.
- Credit or Debit Cards: Visa and Mastercard are accepted if they are registered in the USA.
- Bitcoin: Bitcoin payments are accepted.
- Cash or Money Orders: These can be sent with your order number and must be mailed to:
Important: Money orders cannot have “Rocket Mushroom Shop” or “Mushroom.” Orders with these notes will be returned, and new payment information will be needed.CANADA
Green Gardening 1146 Pacific Blvd Vancouver, BC
V6X 2X7 CANADAUSA
Kask Consulting 16836 Saticoy St Van Nuys, CA
91406 USA - MoneyGram: Payments by MoneyGram are accepted electronically.
- Coupons can’t be used in conjunction with other sales or promotions.
- To redeem seed credits or coupons from a prior order:
- Place a new order with cash as the method of payment.
- Call customer service to have the credits or coupons applied to the new order.
- Final Sale Policy: All transactions are final and do not allow for refunds or exchange.
- Shipping Responsibility: Rocket Mushroom Shop does not assume responsibility for loss or damage in transit.
- Domestic Shipping: Items are shipped in the Canada, including all 10 provinces and Canadian territories. Items are sent out of Vancouver, Canada, via partner carriers.
- Delivery Times: Packages usually arrive in 3 to 7 days after a tracking number is sent. Delivery times can vary depending on the postal carrier.
- A claim number from the postal service is needed to complete a replacement.
- On packages showing as “Delivered” but not received, a claim is required. Replacement orders will have signature confirmation or ship to an updated address.
